Job title: Patient Service Representative (PSR)

Job Category: Administrative

Department / Group: Customer Service

Location: Rochester Hills, Troy & Lenox, MI

Travel Required: No

Position Type: Full-Time

Role & Responsibilities

This role will be responsible for completing tasks as assigned by the Patient Service Coordinators and Manager.

• • Answering patient and family member questions, meeting customer requests
• • Greeting all patients upon check-in and through check out process
• • Answering phone calls, scheduling return visits and or rescheduling appointments as necessary
• • Scheduling in-office and hospital procedures
• • Sorting, scanning and faxing and mailing documents as needed
• • Supporting FMLA, Disability, Medical Records, Scheduling efforts
• • Obtaining and verifying Insurance information, including proper authorizations as needed
• • Charging and posting records/paperwork processing, including handling fees
• • Medical records retrieval as necessary
• • Charging and posting appropriate record fees
• • Assisting fellow team members and supporting other locations as needed
• • Ensure all process/procedure knowledge and actions falls with department standards
• • Maintains professional and positive team relationships and work environment
• • Displays willingness and ability to engage in a team approach and professional manner at all times
• • Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
• • Ability to communicate with patients and staff in a clear, concise, confident and professional manner
• • Ability to promote conflict resolution amongst the team, and co workers
• • Maintains attendance as scheduled including on time arrival and work day finish
• • Team Player- share job tasks without direction
• • All other duties as assigned
• • Ability to multitask

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Job title: OB/GYN Ultrasound Technician

Department / Group: Clinical

Location: Rochester Hills, Troy & Lenox, MI

Travel Required: No

Position Type: Full-Time

Job & Summary

This position will report directly to the Physician Champion and Clinical Manager for direction and guidelines. A Diagnostic Medical Sonographer (Ultrasound Tech) is a Diagnostic Ultrasound Professional who provides diagnostic patient care services using ultrasound and related diagnostic procedures. The Diagnostic Medical Sonographer is responsible for the independent operation of sonographic equipment and for performing and communicating results of diagnostic examinations using sonography. The Diagnostic Medical Sonographer is also responsible for daily operations of the sonographic laboratory, patient schedule, equipment maintenance, the report of equipment failures and quality assessment (QA). The Sonographer maintains a high standard of medical ethics at all times and is self-motivated to increase level of understanding and knowledge of the field, disease and new procedures as they evolve.

Role & Responsibilities

• • Performs clinical assessment and diagnostic sonography examinations
• • Uses cognitive sonographic skills to identify, record and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images
• • Uses independent judgement during the sonographic exam to accurately differentiate between normal and pathologic findings
• • Analyses; sonograms, synthesize sonographic information, medical history and communicates findings to the appropriate physician
• • Coordinates work schedule with Departmental Director/Leader and or, scheduling desk to assure workload coverage
• • Assumes responsibility for the safety, mental and physical comfort of patients while they are in the sonographer’s care
• • Assists with the daily operations of the sonographic laboratory
• • Supports the maintenance of daily log of patients seen/completes exam billing
• • Performs all requested sonographic examinations as ordered by the attending physician
• • Prepares preliminary reports and relays finding to physician when required, according to established guidelines
• • Coordinates with other staff to assure appropriate patient care is provided
• • Addresses problems of patient care as they arise and makes decisions to appropriately resolve problems
• • Organizes daily work schedule and performs related clerical duties as required
• • Assumes the safety and well-being of all patients in the sonographic area/department
• • Assisting fellow team members as needed
• • Ensure all process/procedure knowledge and actions falls with department standards
• • Maintains and promotes professional and positive team relationships and work environment
• • Displays willingness and ability to engage in a team approach and professional manner at all times
• • Ability to communicate with patients and staff in a clear, concise, confident and professional manner
• • Maintains attendance as scheduled including on time arrival and work day finish
• • Performs other work-related duties as assigned

Qualifications and Education Requirements:

• Graduate of a formal Diagnostic Medical Sonography Program or Cardiovascular Technology Program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) preferred
• Current compliance with Continuing Medical Education (CME) requirements for specialty(ies) as appropriate
• Experience as defined by institution
• Ability to effectively operate sonographic equipment
• Ability to evaluate sonograms in order to acquire appropriate diagnostic information
• Ability to integrate diagnostic sonograms, laboratory results, patient history and medical records and adapt sonographic examinations as necessary
• Ability to use independent judgement to acquire the optimum diagnostic sonographic information in each examination performed
• Ability to evaluate, synthesize and communicate diagnostic information to the attending physician
• Ability to communicate effectively with the patient and the health care team, recognizing the special nature of sonographic examinations and patient needs
• Ability to establish and maintain effective working relationships with the public and health care team
• Ability to follow established departmental procedures
• Ability to work efficiently and cope with emergency situations

Physical Environment

Medical office setting with administrative centers and patient exam and procedure rooms in all centers. Office and Medical/procedural equipment present in an indoor work environment.

• Lifting of no more than 20 lbs. occasionally
• Walking, sitting, standing and bending intervals up to 8 hours per day

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Job title: Medical Assistant (MA)

Department / Group: Clinical Support

Location: Rochester Hills, Troy & Lenox, MI

Level/Salary Range: Starting at $18/hr

Travel Required: No

Position Type: Full-Time

Job & Description

This position will be a direct report to our Clinical Support Manager and would be scheduled to work at multiple locations in support of Oakland Macomb Physician/Patient schedules. This is a full time position, averaging 36-40 hours a week, which may include at least one 12 hour shift. Office location may change based on needs of schedule.

Role & Responsibilities

• • Take/record Vital Signs
• •Input and maintain patient histories
• • Venipuncture
• • Injection administration
• • Support office procedures
• • Non-stress test setup
• • Other duties as assigned
• • Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
• • Ability to manage and meet multiple deadlines
• • Ability to take direction and adapt to change
• • Ensure all process/procedure knowledge and actions falls with department standards
• • Maintains professional and positive team relationships and work environment
• • Displays willingness and ability to engage in a team approach and professional manner at all times
• • Team Player- share job tasks without direction
• • All other duties as assigned

Qualifications and Education Requirements:

• Associates degree or technical training equivalent
• 1–3-year(s) experience in health care industry
• Proficient skills and abilities in – intermediate and above level of operation with MS Office
• Proficient skills and abilities in EMR
• Positive and friendly attitude and manner
• Excellent communication skills

Preferred Skills

• MA Certification
• 1 – 3-year(s) OB GYN experience
• Allscripts EMR experience

Physical Environment

Medial practice setting with administrative centers and patient exam and procedure rooms in all centers. Office and Medical/procedural equipment present.

• Lifting of no more than 10 lbs. occasionally
• Frequent sitting, standing, bending intervals at computer station and patient care area up to 8 hours per day
• Clinical and Administrative team presence, not an isolated work area

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