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We are always looking for qualified candidates for all departments including, medical assistants, OB/GYN sonographers, breast sonographers, and customer service representatives. Please submit your resume to our Human Resources Department! Please email Carmelina at cvulcano@oamaobgyn.com


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Patient Service Representative (PSR)

Job title: Patient Service Representative (PSR)

Job Category: Administrative

Department / Group: Customer Service

Location: Rochester Hills, Troy & Lenox, MI

Travel Required: No

Position Type: Full-Time

Role & Responsibilities

This role will be responsible for completing tasks as assigned by the Patient Service Coordinators and Manager.

  • • Answering patient and family member questions, meeting customer requests
  • • Greeting all patients upon check-in and through check out process
  • • Answering phone calls, scheduling return visits and or rescheduling appointments as necessary
  • • Scheduling in-office and hospital procedures
  • • Sorting, scanning and faxing and mailing documents as needed
  • • Supporting FMLA, Disability, Medical Records, Scheduling efforts
  • • Obtaining and verifying Insurance information, including proper authorizations as needed
  • • Charging and posting records/paperwork processing, including handling fees
  • • Medical records retrieval as necessary
  • • Charging and posting appropriate record fees
  • • Assisting fellow team members and supporting other locations as needed
  • • Ensure all process/procedure knowledge and actions falls with department standards
  • • Maintains professional and positive team relationships and work environment
  • • Displays willingness and ability to engage in a team approach and professional manner at all times
  • • Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
  • • Ability to communicate with patients and staff in a clear, concise, confident and professional manner
  • • Ability to promote conflict resolution amongst the team, and co workers
  • • Maintains attendance as scheduled including on time arrival and work day finish
  • • Team Player- share job tasks without direction
  • • All other duties as assigned
  • • Ability to multitask

 

Medical Biller

Job title: Medical Biller

Job Category: Administrative

Department / Group: Finance/Billing

Location: Rochester Hills / Hybrid

Travel Required: No

Position Type: Full-Time

Role & Responsibilities

This position will report directly to the Finance Administrator. As a member of the Medical Billing team, the position will share in the billing, collections, reconciliation, and customer service functions completed on a daily basis.

Qualifications and Education Requirements

  • • High School Diploma or equivalent
  • • 1-2 years’ experience in the health care industry
  • • Charge importing / billing
  • • Ability to resolve billing rejections
  • • Proficient in collections and cash reconciliation
  • • Proficient in credentialling
  • • Ability to understand and communicate proficiently; medical terminology, billing and coding processes
  • • Positive and motivational interpersonal skills
  • • Strong verbal and phone communication skills
  • • Proficient skills and abilities in MS Office, Excel and PowerPoint
  • • Assisting fellow team members and supporting other locations as needed
  • • Ensure all process/procedure knowledge and actions falls with department standards
  • • Maintains professional and positive team relationships and work environment
  • • Displays willingness and ability to engage in a team approach and professional manner at all times
  • • Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
  • • Ability to communicate with patients and staff in a clear, concise, confident and professional manner
  • • Ability to promote conflict resolution amongst the team, and co workers
  • • Ability to multitask and manage/meet multiple deadlines
  • • Maintains attendance as scheduled including on time arrival and work day finish
  • • Team Player- share job tasks without direction
  • • All other duties as assigned

Preferred Skills

  • • Medical Billing Certification
  • • Completed classes in medical terminology, medical billing and coding
  • • 1-2 years’ medical billing experience

Physical Environment

  • • Lifting of no more than 10 lbs. occasionally
  • • Sitting, standing, bending intervals at desk area up to 8 hours per day
  • • Phone use with headset options
  • • Clinical and Administrative team presence, not an isolated work area

 

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